We’re here to help when you have an issue with your solar.  Please complete the form below with your details and we will get back to you as soon as we can.  The more detail you provide the easier it will be for one of our service team to assist and you can also upload photos to help explain what is happening.

Have you tried restarting your inverter? In most cases this will fix simple issues and get you up and running very quickly. Download our ‘solar system restart guide’ here.


Support service request

  • Please provide your full name.
  • By providing your telephone number we can reply faster.
  • Your original order had an AU number. Although not necessary this would enable us to check your system details quickly.
  • Please provide as much detail about your issue so we can offer assistance when we contact you.
  • Drop files here or
    Accepted file types: jpg, gif, png.
    Take a photo on your phone and upload it here. You will need to have access to the photograph on the device your are completing this form on.
  • This field is for validation purposes and should be left unchanged.

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